Circoo Privacy Policy

Effective Date: 4/30/2025

Welcome to using Circoo! We deeply understand the importance of protecting user privacy. This Privacy Policy aims to explain how we collect, use, store, share, and safeguard your personal information during your use of our app. Please read this policy carefully. If you have any questions or suggestions, please contact our privacy team at circoo2025@gmail.com.

I. Information We Collect

(A) Registration and Login Information

When you register for and log into the Circoo app, we collect the information you provide voluntarily, including but not limited to:

1. Mobile phone number or email address, used for account creation and verification;
2. Username and password, facilitating your access to and use of the app;
3. If you choose to log in via third - party accounts (such as Facebook, Google), we will obtain your publicly available information on the third - party platform (such as profile picture, nickname) and the necessary authorization information to enable quick login.

(B) Personal Profile Information

To provide more personalized services and match suitable second - hand furniture transactions, you can choose to complete your personal profile, including but not limited to:

1. Real name;
2. Gender;
3. Date of birth;
4. Residential address;
5. Contact information (such as phone number, address).

(C) Transaction - related Information

When you use the Circoo app to conduct second - hand furniture transactions, we collect the following transaction - related information:

1. Product information: including detailed descriptions, pictures, prices, conditions, sizes, and other information of the second - hand furniture items you list;
2. Order information: including order number, order time, details of purchased items, transaction amount, payment method, and payment status;
3. Communication records: when you communicate with other users regarding transactions, we will store the chat records to resolve transaction disputes and provide customer support;
4. Logistics information: if logistics delivery is involved, we will collect the recipient's name, address, phone number, as well as the logistics tracking number and delivery status.

(D) Device and Usage Information

To optimize app performance and provide better services, we automatically collect device and usage information related to your use of the app:

1. Device information: including device model, operating system version, unique device identifier (such as IMEI, Android ID, IDFA, etc.), hardware serial number, screen resolution, and sensor information;
2. Software information: app version number, information of other installed applications;
3. Network information: IP address, network type (such as WiFi, 4G/5G), base station information;
4. Location information: when you use location - related features (such as searching for nearby second - hand furniture), we will obtain your precise location information (with your authorization). If you decline authorization, you can still use other features of the app, but some location - based services will be unavailable;
5. Usage logs: recording the time you open the app, functions used, pages visited, click operations, search keywords, and other information.

(E) Other Information

When you participate in activities (such as sweepstakes, surveys) organized by the Circoo app, we will collect relevant information you provide according to the activity rules, such as activity participation information and survey responses.

II. How We Use Information

(A) Providing and Maintaining Services

1. Using your registration and login information to ensure you can access and use the Circoo app normally;
2. Based on your personal profile and transaction information, recommending second - hand furniture products that better meet your needs and providing a personalized shopping experience;
3. Utilizing device and usage information to optimize app performance and stability, fix program bugs, and improve service quality.

(B) Processing Transactions

1. Completing the second - hand furniture transaction process, including order processing, payment settlement, and logistics tracking, through the collected transaction - related information;
2. Retaining communication records as a basis for mediation and handling in case of disputes between trading parties.

(C) Sending Notifications

We may use your contact information (such as text messages, emails, in - app notifications) to send important notifications, including but not limited to order status changes, transaction reminders, system updates, etc. Also, with your consent, we will send commercial notifications such as promotional activities, discount information, and market trends related to second - hand furniture. If you do not wish to receive such commercial notifications, you can unsubscribe at any time in the app settings.

(D) Data Analysis and Improvement

1. Analyzing and statistically processing the collected information to understand user behavior and needs, so as to improve our products and services;
2. Using anonymized and aggregated data for market research and industry analysis to help us better understand the trends of the second - hand furniture market.

(E) Security Assurance

Using the collected information to identify and prevent security risks, such as fraudulent transactions and abnormal account logins, to protect the account security and transaction security of you and other users.

III. Information Sharing, Transfer, and Public Disclosure

(A) Sharing

1. Third - Party Service Providers: To provide you with a complete service, we may share your information with third - party service providers, such as payment institutions (for payment settlement), logistics and delivery companies (for product delivery), and data analysis companies (for service optimization). We will sign strict confidentiality agreements with these third parties, requiring them to process information in accordance with our requirements and supervise their information - processing behaviors to ensure compliance with this Privacy Policy and relevant laws and regulations;
2. Affiliated Companies: When necessary, we may share your information with our affiliated companies so that they can provide you with related services or assist us in business activities. Affiliated companies will process your information in accordance with this Privacy Policy and relevant laws and regulations;
3. Legal Requirements: If required by laws and regulations or by competent authorities (such as courts, government agencies), we may provide your information to relevant institutions to meet legal procedures or fulfill our legal obligations.

(B) Transfer

In the event of a merger, acquisition, asset transfer, or other similar transactions involving the Circoo app, we may transfer your information as part of the transaction to the relevant party. Before the transfer, we will notify you of the situation and require the recipient to continue to comply with the provisions of this Privacy Policy. If the recipient changes the purpose and method of personal information processing, we will require it to obtain your consent again.

(C) Public Disclosure

We will only publicly disclose your personal information in the following circumstances:

1. With your explicit consent;
2. As required by laws and regulations or by orders of competent authorities, such as court judgments, government investigations, etc.;
3. To safeguard the legitimate rights and interests of us or other users, such as in cases where it is necessary to prevent fraud and protect transaction security.

IV. Information Storage and Protection

(A) Storage

We store the information we collect about you on secure servers. The storage period will be determined according to business needs and legal requirements. Generally, during your use of the Circoo app, we will retain your information to provide services. After a transaction is completed, we will retain the necessary transaction information for a certain period according to the transaction type and relevant legal regulations to handle after - sales issues and potential disputes.

(B) Protection

We adopt a series of technical and administrative measures to protect the security of your personal information, including but not limited to:

1. Using encryption technologies (such as SSL/TLS) to encrypt information during transmission to prevent it from being intercepted or tampered with;
2. Storing sensitive information (such as passwords) in an encrypted form and using secure access control mechanisms to ensure that only authorized personnel can access your information;
3. Regularly conducting security assessments and vulnerability scans of the system and promptly fixing security vulnerabilities;
4. Providing information security training to employees and requiring them to abide by strict confidentiality obligations to prevent internal misuse or leakage of your information.

Although we have taken the above - mentioned security measures, please note that the Internet is not an absolutely secure environment. When using the Circoo app, you should also take appropriate measures to protect the security of your information, such as setting strong passwords and avoiding logging in on public networks. If you find that there are security risks with your account information, please contact us immediately at circoo2025@gmail.com, and we will take necessary measures to address the issue.

V. Your Rights

(A) Access and Correction

You have the right to access and correct the personal information stored in the Circoo app. You can view and modify the information by logging into the app and entering the personal profile page or relevant settings page. If you are unable to correct certain information on your own, you can contact our customer service team at circoo2025@gmail.com, and we will assist you in handling it.

(B) Deletion

Under circumstances permitted by laws and regulations, you have the right to request the deletion of your personal information. You can delete the product information, order information, etc. you have posted through the relevant functions in the app. If you wish to delete your account and all related information, you can contact our customer service team to apply for account deletion. After verifying your identity, we will process your request in accordance with relevant regulations. Please note that once you delete your account, it cannot be restored, and the relevant information will be deleted or anonymized, except for information that needs to be retained as required by laws and regulations or to fulfill our legal obligations.

(C) Restriction of Processing

In certain circumstances, you have the right to restrict our processing of your personal information, such as when you believe there are errors in our processing of your information, when you question the legality of the information processing, or when you need to retain the information for a specific purpose but do not want us to continue processing it. You can submit a request to restrict processing by contacting our customer service team at circoo2025@gmail.com, and we will evaluate and handle it according to the specific situation.

(D) Withdrawal of Consent

For information processing activities that require your authorization and consent, you have the right to withdraw your consent at any time. You can turn off the corresponding authorization through the app settings or relevant functions. After withdrawing your consent, we will no longer process the relevant information based on that consent, but this will not affect the legality of the information processing activities we have carried out based on your consent before the withdrawal.

(E) Obtaining a Copy of Personal Information

Under circumstances permitted by laws and regulations, you have the right to request a copy of your personal information. You can submit a request by contacting our customer service team at circoo2025@gmail.com. After verifying your identity, we will provide you with a copy of your personal information in accordance with relevant regulations.

VI. Protection of Children's Personal Information

Our app is not intended for children under 13 years of age (or the lower age limit specified by local laws). We do not actively collect personal information from children. If we discover that we have collected personal information from a child, we will immediately delete the relevant information. If you believe that we may have accidentally collected your child's information, please contact us at circoo2025@gmail.com, and we will handle it as soon as possible.

VII. Policy Changes

We may update this Privacy Policy due to business development, changes in laws and regulations, or other reasons. We will publish the updated Privacy Policy on the Circoo app and notify you in an appropriate manner (such as posting announcements in the app, sending notifications, etc.). If you continue to use the app after the update of this Privacy Policy, it means that you have fully read, understood, and agreed to accept the updated policy. If you do not agree to the changed policy, you should stop using the app.

VIII. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or our handling of your personal information, please feel free to contact us:

• Email: circoo2025@gmail.com
• Address: 8775 Costa Verde Blvd, San Diego, CA, 92122
• Customer Service Phone: 858 - 349 - 3872

We will respond to you within three business days after receiving your feedback.

Circoo Team